Privacy Policy

01Introduction

This Privacy Policy explains how Tecso Charge Zone Limited ("Company", "we", "us", "our") collects, uses, stores, and protects information through ChargeZone OMS (the "App") — an internal ticket management application used by employees, site in‑charges, maintenance engineers, and authorized personnel to create, assign, track, and resolve tickets across internal and cross‑organizational teams.

The App is intended solely for internal, authorized employee use and is not available to members of the public. There is no self‑registration; every account is provisioned through the Company's HR/IT/Admin systems and linked to the existing OMS web portal.

02Information we collect

Account & identity information

• Registered employee email address
• Employee ID / name, as provisioned by the organization
• Password, stored in encrypted / hashed form
• Assigned role and access level (e.g. Site In‑charge, Maintenance Engineer, Admin)
• Organization, team, or department affiliation, for cross‑org routing

Ticket‑related information

• Ticket details created or updated by the user — title, description, category, priority, status
• Comments, remarks, and attachments (images, documents) added to tickets
• Timestamps of ticket creation, assignment, updates, and resolution
• History of actions taken on a ticket — the audit trail

Authentication & security information

• Login timestamps and session information
• Password reset requests and timestamps
• Device / browser information used to access the App, for security monitoring
• IP address, where applicable, for security and audit logging

What we do not collect

• Nothing from the general public — the App has no public sign‑up
• No payment or financial information
• Nothing for advertising, marketing, or third‑party ad tracking

03How we use your information

We use the information collected to:

• Authenticate users and manage secure access to the App
• Assign, route, and track tickets between individuals, internal teams, and cross‑org teams based on role and access
• Enable password reset and account recovery
• Maintain audit logs for accountability, quality assurance, and dispute resolution
• Monitor and improve system performance and reliability
• Detect and prevent unauthorized access, fraud, or misuse
• Generate reports and analytics on ticket resolution times, workload distribution, and team performance, in aggregate or role‑based form
• Comply with internal company policies and applicable legal obligations

04Data sharing

05Data storage and security

1. All data is stored on secure servers maintained by Tecso Charge Zone Limited or its authorized cloud and hosting providers.
2. Passwords are stored using industry‑standard encryption / hashing and are never stored or transmitted in plain text.
3. We apply reasonable administrative, technical, and physical safeguards against unauthorized access, alteration, disclosure, or destruction — including role‑based access controls, encrypted transmission (HTTPS/TLS), and access logging.
4. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

06Data retention

1. Account information is retained for as long as the employee's account remains active.
2. On termination of employment or revocation of access, account data is deactivated and retained only as required for record‑keeping, audit, legal, or compliance purposes, after which it may be archived or deleted per the Company's data retention policy.
3. Ticket data and history may be retained longer for operational continuity, reporting, and audit purposes, even after an individual account is deactivated.

07Your rights

Depending on applicable data protection law and internal HR policy, employees may:

• Request access to their personal account information held in the App
• Request correction of inaccurate personal information, e.g. name or email
• Request information on how their data is used
• Raise concerns about data handling with info@chargezone.co.in or the internal IT/HR department

Because this App is tied to active employment, some data — ticket history and audit logs, for example — may be retained regardless of an individual deletion request, where necessary for legitimate business, legal, or compliance purposes.

08Password reset

The App provides a password reset feature using the user's registered employee email. Password reset requests are logged for security purposes. Users must not share password reset links or one‑time codes with anyone else.

09Children's privacy

This App is strictly for use by adult, authorized employees and personnel. It is not directed at, and does not knowingly collect information from, individuals under the age of 18.

10Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Material changes will be communicated through the App or internal communication channels. Continued use of the App after such changes constitutes acceptance of the updated Policy.

11Contact us

Questions, concerns, or requests about this Privacy Policy or how your data is handled can be directed to:

Tecso Charge Zone Limited
IT / Admin Department
info@chargezone.co.in · +91 72270 25948
8th Floor, Notus IT Park, Sarabhai Campus, Subhanpura, Vadodara, Gujarat 390023, India