Terms and Conditions

01Purpose and scope

ChargeZone OMS ("the App") is an internal ticket management application built by Tecso Charge Zone Limited ("the Company", "we", "us", "our") for employees, site in‑charges, maintenance engineers, and other authorized personnel across the Company and its associated cross‑organizational ("cross‑org") teams. It is a mobile companion to the Company's web‑based Operations Management System ("OMS"), built for users who need to act on tickets away from a desktop.

Through the App, an authorized user can:

• Log in with their registered employee credentials
• Create, view, assign, update, and resolve tickets
• Track ticket status across internal and cross‑org teams, according to their assigned role
• Reset their password when required

This is not a public application. It does not offer open registration, guest access, or self‑service account creation.

02Eligibility and access

1. Access is restricted to individuals holding a valid, active employee or authorized‑personnel account provisioned through the Company's HR/IT/Admin systems.
2. The App does not support self‑registration or automatic account creation. Every account is created and provisioned by an authorized administrator through the OMS or its backend systems.
3. Login credentials (registered email address and password) are issued against, or validated against, existing employee records. Users are responsible for keeping their credentials confidential.
4. Access levels, permissions, and visible tickets are determined by the user's assigned role (for example, Site In‑charge, Maintenance Engineer, Cross‑org Coordinator, or Admin). Users may only view, create, or act on tickets permitted under their assigned role.
5. The Company may suspend, restrict, or revoke access at any time, including on employment termination, role change, policy violation, or misuse of the App.

03User responsibilities

By using the App, you agree to:

• Use the App solely for legitimate, work‑related ticketing and issue resolution.
• Keep login credentials confidential and never share them, including with colleagues.
• Report any suspected unauthorized access or security incident to info@chargezone.co.in immediately.
• Use the password reset feature only for your own account.
• Ensure ticket descriptions, attachments, status updates, and comments are accurate and professional.
• Not attempt to access tickets, data, or functionality outside your assigned role or permission level.
• Not use the App to harass, defame, or direct inappropriate content at colleagues or cross‑org partners.

04Prohibited activities

Users must not:

• Reverse‑engineer, copy, modify, or tamper with the App.
• Attempt to bypass authentication, authorization, or role‑based access controls.
• Use another employee's credentials, or allow another person to use theirs.
• Introduce malware, scripts, or other harmful code through the App.
• Extract or export ticket data for purposes unrelated to assigned work duties.
• Use the App on a jailbroken or rooted device, or in any way that compromises its security.

05Ticket data and ownership

1. All ticket data, attachments, comments, and related content created within the App belong to Tecso Charge Zone Limited and are generated in the course of employment or an authorized engagement.
2. Ticket data may be shared between internal teams and cross‑org teams strictly as needed for assignment, resolution, tracking, and reporting, subject to applicable data‑sharing agreements between organizations.
3. The Company may access, review, audit, or export ticket data for operational, compliance, security, or quality‑assurance purposes.

06Roles and permissions

The App enforces role‑based access control (RBAC). Depending on the assigned role, a user may be able to:

• Create tickets
• View tickets assigned to them or their team
• Reassign or escalate tickets
• Update ticket status — e.g. In Progress, Resolved, Closed
• Add comments, remarks, or attachments
• View cross‑org tickets relevant to their function

Acting outside these defined permissions is not authorized and may result in disciplinary action under Company policy.

07Account security

1. Users are responsible for all activity that occurs under their account.
2. A user who suspects their account has been compromised must notify info@chargezone.co.in immediately and initiate a password reset.
3. The Company may enforce password‑complexity rules, periodic resets, and account‑lockout policies for security purposes.

08Availability and modifications

1. The Company aims to keep the App available and functional, but does not guarantee uninterrupted access; the App may be temporarily unavailable for maintenance, updates, or technical issues.
2. The Company may modify, update, suspend, or discontinue any feature of the App at any time, with or without prior notice, for operational or security reasons.
3. These Terms may be updated periodically. Continued use of the App after an update constitutes acceptance of the revised Terms.

09Termination of access

1. Access to the App is tied to active employment or authorized engagement with the Company or its associated organizations.
2. On resignation, termination, role change, or end of engagement, access to the App is revoked, and the account may be deactivated or deleted under the Company's data retention policy.

10Limitation of liability

To the extent permitted by applicable law, Tecso Charge Zone Limited is not liable for indirect, incidental, or consequential damages arising from use of, or inability to use, the App — including delays in ticket resolution caused by technical issues — provided reasonable operational efforts are made to maintain the service.

11Governing law

These Terms are governed by, and construed in accordance with, the laws of India, and are subject to the exclusive jurisdiction of the courts at Vadodara, Gujarat, without regard to conflict‑of‑law principles.

12Contact

Questions about these Terms can be directed to:

Tecso Charge Zone Limited
IT / Admin Department
info@chargezone.co.in · +91 72270 25948
8th Floor, Notus IT Park, Sarabhai Campus, Subhanpura, Vadodara, Gujarat 390023, India